🚚 Shipping & Delivery Policy

Thank you for shopping with Shapvex. We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below.

📦 Order Processing Time

• All orders are processed and delivered within 2-11 business days
• Orders are not processed or shipped on weekends or public holidays
• During high-volume periods (sales, holidays), processing may take slightly longer

Once your order is dispatched, you will receive a confirmation email with tracking details.

🇦🇺 Shipping Within Australia

We currently ship across Australia.

Standard Shipping(Free on Orders above $60 AUD)

• Cost: $7 AUD
• Delivery Time: 2–11 business days
• Tracking Included

Express Shipping (if selected at checkout)

• Cost: $15 AUD
• Delivery Time: 2–9 business days
• Tracking Included

Delivery times may vary depending on your location (metro vs regional areas).

We currently ship across Australia.

Delivery times may vary depending on your location (metro vs regional areas).

🌍 International Shipping

We offer international shipping to selected countries.

• Estimated Delivery: 7–15 business days
• Shipping fees calculated at checkout
• Customs duties or taxes (if applicable) are the responsibility of the customer

Please note that international delivery times may vary due to customs processing.

📍 Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

You can track your parcel using the link provided in your shipping confirmation email.

If you do not receive tracking information within 3 business days, please contact us at:
📧 shapvex@outlook.com

⏳ Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to:

• High shipping volumes
• Courier delays
• Weather disruptions
• Incorrect shipping details

Shapvex is not responsible for delays caused by shipping carriers.

📦 Incorrect Address

Please ensure your shipping address is correct before placing your order.

We are not responsible for orders delivered to incorrect addresses provided at checkout.

If you notice an error, contact us immediately at:
📧 shapvex@outlook.com

❓ Lost or Damaged Packages

If your package is lost or arrives damaged:

• Contact us within 48 hours of delivery
• Provide your order number and photos (if damaged)

We will assist you in resolving the issue as quickly as possible.

💬 Need Help?

If you have any questions about your shipment, feel free to contact our support team:

📧 shapvex@outlook.com
Response time: 24–48 business hours.